Return and Exchange Policy

At Sage by Mala, we strive to ensure a seamless shopping experience while upholding our commitment to sustainability. Please review our return and exchange policy below:

Return Policy

  • Eligible Items: We do not accept returns for items purchased in clearance, with a gift card, or customized outfits.

  • Return Timeframe: Returns must be initiated within 7 days of receiving your order.

  • Condition of the Item: Items must be in their original, unused condition with all tags attached and in the original packaging. Proof of purchase is required.

Return Method & Fees

  • Return Handling Fee: We offer a convenient pickup service for returns. A handling fee of ₹150 per item applies to all returns. This fee is deducted from your refund or store credit to support our logistics and eco-friendly initiatives.

  • Non-Refundable Charges: COD shipping charges and express delivery charges are strictly non-refundable.

Non-Returnable Categories

  • Clearance Outfits: All clearance items are final sale—non-exchangeable and non-returnable.

  • Gift Cards: Items purchased with a gift card are not eligible for return.

  • Customized Outfits: Orders customized based on your measurements or style requests cannot be returned or exchanged.

Exchange Policy

  • Eligibility: Exchanges are available on eligible items, subject to stock availability.

  • Gift Card Purchases: For items purchased using a gift card, only one size exchange is allowed, incurring a charge of ₹250.

  • General Exchanges:

    • Only one free size or style exchange is permitted per order.

    • A second exchange, if required, will be limited to a size exchange only and will incur a charge of ₹250.

    • A maximum of two exchanges is allowed per order. Subsequent requests will not be permitted.

  • Timeframe: Exchange requests must be made within 7 days of delivery.

Refund Policy

  • Prepaid Orders: Refunds for eligible items will be processed to the original payment method (minus the ₹150 handling fee) within 3–5 business days of us receiving the item. Please allow up to 10 business days for the credit to reflect in your bank account.

  • Cash on Delivery (COD) & Partial COD: For all COD orders, refunds are issued exclusively as Store Credit (minus the ₹150 handling fee). We do not offer cash or bank transfer refunds for COD transactions.

Order Cancellation Policy

  • Before Processing: Orders can be cancelled at no cost before they enter the processing stage.

  • After Processing: A cancellation fee of ₹150 will be deducted if the order is already in the processing stage.

Product Condition and Replacement

We take stringent measures to ensure your items arrive in perfect condition. However, if an item is damaged during transit, has a manufacturing defect, or is incorrect, we will replace it at no extra cost.

  • Requirement: Claims must be made within 48 hours of delivery. No replacements will be allowed after this timeframe.

International Shipping and Return Policy

  • Shipping: Please refer to our international shipping policy for detailed shipping policy

  • Returns & Exchanges: Due to the complexities of international logistics, we do not offer returns or exchanges on any international orders.

How to Initiate a Return or Exchange

  1. Visit our Return & Exchange Portal and log in with your email address.

  2. Raise your request through the portal.

  3. If you encounter any issues, please message our support team, and we will assist you promptly.

Our Commitment to Sustainability By adhering to our return policy, you contribute to our mission for sustainable fashion. Your understanding and support in this endeavor are greatly appreciated.