Return & Exchange Policy

Return and Exchange Policy

At Sage by Mala, we strive to ensure a seamless shopping experience while upholding our commitment to sustainability. Please review our return and exchange policy below:

Return Policy

  • Eligible Items: We do not accept returns for items purchased in clearance, with a gift card, or customized outfits.
  • Return Timeframe: Returns must be initiated within 7 days of receiving your order (excluding clearance, customized orders, and gift card purchases, which are non-returnable).
  • Condition of the Item: Items must be in their original, unused condition with all tags attached and in the original packaging. Proof of purchase is required.

Return Method:

  • Pickup Service with Restocking Fee: We offer a convenient pickup service for returns. A restocking fee of ₹150 will be applied, deducted from your refund to support our eco-friendly initiatives.
  • Non-Refundable Charges: COD shipping charges and express delivery charges are non-refundable.

Non-Returnable Categories

  • Clearance Outfits: Clearance outfits are non-exchangeable and non-returnable.
  • Gift Cards: Items purchased with a gift card are not eligible for return.
  • Customized Outfits: Orders customized based on your measurements or style requests cannot be returned or exchanged.

Exchange Policy

  • Eligibility:

    Exchanges are available on eligible items, excluding clearance items and customized outfits. All exchanges are subject to stock availability.

    Gift Card Purchases:

    • For items purchased using a gift card, only one size exchange is allowed.
    • The exchange will incur a charge of ₹150.

    Sale Items/Non-Sale Items:

    • Only one free size or style exchange is permitted per order.
    • A second exchange, if required, will only be a size exchange and will incur a charge of ₹150.
    • A maximum of two exchanges is allowed per order. Subsequent exchanges will not be permitted.
  • Exchange Timeframe: Exchange requests must be made within 7 days of delivery.
  • Condition of the Item: Items must be unused, unwashed, and returned with original tags and packaging.

Refund Policy

  • Prepaid Orders: Refunds for eligible items will be processed within 3-5 business days from the date we receive the returned items, provided the items were not purchased during a sale. Returns for sale items are not accepted for refunds but will be issued store credit.
  • Cash on Delivery (COD) Orders: We offer exchanges or store credit for COD orders instead of refunds.

Order Cancellation Policy

  • Orders can only be cancelled before dispatch.
  • Cancellation within 24 hours: Full refund will be issued.
  • Cancellation after 24 hours: A charge of ₹150 will be deducted, as the order is in processing.

Product Condition and Replacement Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, in the unlikely event that:

  • The item is damaged during transit.
  • There is a manufacturing defect.
  • An incorrect item is delivered to you.

In such cases, we will replace the item at no extra cost, provided that the request for replacement or return of the damaged/defective item is made within 48 hours of delivery. Please note that no returns or replacements will be allowed after this timeframe.

International Shipping and Return Policy

We offer flat shipping charges for international orders:

  • Orders ₹0.00–₹11,999.00: ₹2,900.00
  • Orders ₹12,000.00–₹24,999.00: ₹1,500.00
  • Orders ₹25,000.00 and above: Free shipping.

Returns and Exchanges for International Orders:

  • Due to the complexities of international shipping, we do not offer returns or exchanges for international orders.

How to Initiate a Return or Exchange

  • Visit our Return & Exchange Portal and log in with your email address to raise a return or exchange request.
  • If you encounter any issues while placing your request, please drop us a message, and we will take care of it promptly.

Our Commitment to Sustainability

By adhering to our return policy, you contribute to our mission for sustainable fashion. Your understanding and support in this endeavor are greatly appreciated.

For any further questions or assistance, please don't hesitate to contact our support team.