Return & Exchange Policy

At Sage by Mala, we are dedicated to ensuring a seamless and sustainable shopping experience for our valued customers. Please take a moment to familiarize yourself with our revised return policy:

  1. Return Timeframe: You can return or exhange products within 7 days of receipt.

  2. Request Window: Please initiate your return or exchange request within 48 hours of receiving the item.

  3. Condition of the Item: For a successful return, the item must be in its original, unused condition, with all tags attached and in its original packaging. A receipt or proof of purchase is also necessary.

  4. Return Method:

    • Pickup Service with Restocking Fee: We offer a convenient pickup service for returns. A restocking fee of Rs 150 will be applied, deducted from your refund to support our eco-friendly initiatives and cover the environmental costs of the return process.

  5. Refund Method: Refunds are processed to original mode of payment and are credited within 3-5 business days on receiving the returned goods.

  6. How to Initiate a Return or Exchange:

    • Visit our Return & Exchange Portal and log in with your email address to raise a return or exchange request.
    • If you encounter any issues while placing your request, please drop us a message, and we will take care of it promptly.
  7. Our Commitment to Sustainability: By adhering to our return policy, you contribute to our mission for sustainable fashion. Your understanding and support in this endeavor are greatly appreciated.

For any further questions or assistance, please don't hesitate to contact our support team.