Return & Exchange Policy

Return and Exchange Policy

At Sage by Mala, we strive to ensure a seamless shopping experience while upholding our commitment to sustainability. Please review our return and exchange policy below:

Return Policy

  • Eligible Items: We do not accept returns for items purchased in clearance, with a gift card, or customized outfits.
  • Return Timeframe: Returns must be initiated within 7 days of receiving your order (excluding clearance, customized order and gift card purchases, which are non-returnable).
  • Condition of the Item: Items must be in their original, unused condition with all tags attached and in the original packaging. Proof of purchase is required.

Return Method:

  • Pickup Service with Restocking Fee: We offer a convenient pickup service for returns. A restocking fee of Rs 150 will be applied, deducted from your refund to support our eco-friendly initiatives.
  • Non-Refundable Charges: COD shipping charges and express delivery charges are non-refundable.

    Non-Returnable Categories

    • Clearance Outfits: Clearance outfits are non-exchangeable and non-returnable.
    • Gift Cards: Items purchased with a gift card are not eligible for return or exchange.
    • Customized Outfits: Orders customized based on your measurements or style requests cannot be returned or exchanged.

      Exchange Policy

      • Eligibility: Exchanges are available on eligible items, excluding gift card purchases and customized outfits. Exchanges are subject to stock availability.
      • Sale Items/Non Sale Items: Only one free size exchange is allowed  Second exchange will incur a charge of Rs 150.
      • A maximum of two size exchanges is permitted per order. Subsequent exchanges will not be allowed.
      • Exchange Timeframe: Exchange requests must be made within 7 days of delivery.
      • Condition of the Item: Items must be unused, unwashed, and returned with original tags and packaging.

        Refund Policy

        • Prepaid Orders: Refunds for eligible items will be processed within 3-5 business days from the date we receive the returned items, provided the items were not purchased during a sale.Returns for sale items are not accepted for a refund, but store credit will be issued.
        • Cash on Delivery (COD) Orders: We offer exchanges or store credit for COD orders instead of refunds.

            Order Cancellation Policy

            • Orders can only be cancelled before dispatch.
            • Cancellation within 24 hours: Full refund will be issued.
            • Cancellation after 24 hours: A charge of Rs 150 will be deducted, as the order is in processing.

            Product Condition and Replacement Policy

            We take stringent measures to ensure that the items delivered to you are in perfect condition. However, in the unlikely event that:

            • The item is damaged during transit
            • There is a manufacturing defect
            • An incorrect item is delivered to you

            In such cases, we will replace the item at no extra cost, provided that the request for replacement or return of the damaged/defective item is made within 48 hours of delivery. Please note that no returns or replacements will be allowed after this time frame.

             

              How to Initiate a Return or Exchange:

              • Visit our Return & Exchange Portal and log in with your email address to raise a return or exchange request.
              • If you encounter any issues while placing your request, please drop us a message, and we will take care of it promptly.
              Our Commitment to Sustainability: By adhering to our return policy, you contribute to our mission for sustainable fashion. Your understanding and support in this endeavor are greatly appreciated.

                For any further questions or assistance, please don't hesitate to contact our support team.