Return & Exchange Policy

Return and Exchange Policy

At Sage by Mala, we strive to ensure a seamless shopping experience while upholding our commitment to sustainability. Please review our return and exchange policy below:

Return Policy

  • Eligible Items: We accept returns for most items except those purchased with a gift card, or customised outfits.
  • Return Timeframe: Returns must be initiated within 7 days of receiving your order.
  • Condition of the Item: Items must be in their original, unused condition, with all tags attached and in the original packaging. Proof of purchase is required.

Return Method:

  • Pickup Service with Restocking Fee: We offer a convenient pickup service for returns. A restocking fee of Rs 150 will be applied, deducted from your refund to support our eco-friendly initiatives and cover the environmental costs of the return process.
  • Non-Refundable Charges: Please note that COD shipping charges and express delivery charges are non-refundable.

Non-Returnable Categories

  • Sale Items: We accept returns for items purchased during sales, but refunds for such orders will be processed only via store credit.
  • Clearance Outfits: Clearance outfits are non-exchangeable and non-returnable.
  • Gift Cards: Items purchased with a gift card are not eligible for return.
  • Customized Outfits: Orders that have been customized based on your measurements or style requests cannot be returned.

Exchange Policy

  • Eligibility: We offer exchanges on eligible items, excluding gift card purchases, and customized outfits. Exchanges are subject to stock availability.
  • First Exchange: The first exchange is free of charge.
  • Second Exchange: A fee of Rs 150 will be applied for the second exchange.
  • Exchange Timeframe: Exchange requests must be made within 7 days of delivery.
  • Condition of the Item: Items must be unused, unwashed, and returned with original tags and packaging.

Refund Policy

  • Prepaid Orders: Refunds for eligible items will be processed within 3-5 business days after we receive the returned items.
  • Cash on Delivery (COD) Orders: We offer exchanges or store credit for COD orders instead of refunds.

Product Condition and Replacement Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, in the unlikely event that:

  • The item is damaged during transit
  • There is a manufacturing defect
  • An incorrect item is delivered to you

In such cases, we will replace the item at no extra cost, provided that the request for replacement or return of the damaged/defective item is made within 48 hours of delivery. Please note that no returns or replacements will be allowed after this time frame.

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    How to Initiate a Return or Exchange:

    • Visit our Return & Exchange Portal and log in with your email address to raise a return or exchange request.
    • If you encounter any issues while placing your request, please drop us a message, and we will take care of it promptly.
    Our Commitment to Sustainability: By adhering to our return policy, you contribute to our mission for sustainable fashion. Your understanding and support in this endeavor are greatly appreciated.

      For any further questions or assistance, please don't hesitate to contact our support team.