International Orders Policy

This policy applies to all orders shipped outside India.

1) Shipping Rates

GCC Countries — UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman

  • Orders above ₹15,000 — Free shipping
  • Orders below ₹15,000 — ₹1,835 flat rate

Singapore

  • Orders above ₹15,000 — Free shipping
  • Orders below ₹15,000 — ₹1,835 flat rate

All Other International Destinations

Shipping fee is based on cart value at checkout:

  • ₹0 – ₹5,000: ₹2,990
  • ₹5,001 – ₹10,000: ₹3,490
  • ₹10,001 – ₹15,000: ₹3,990
  • ₹15,001 – ₹20,000: ₹4,490
  • ₹20,001 – ₹25,000: ₹4,990
  • ₹25,001 and above: ₹5,490

Processing & Transit

  • Order processing: 2–5 business days (Mon–Fri, excluding holidays).
  • Transit times vary by destination; customs inspections may extend delivery timelines.
  • Tracking will be shared once your order ships.

2) Duties, Taxes & Customs — Delivery Duty Paid Worldwide

  • All international orders from Sage By Mala are shipped Delivery Duty Paid (DDP) — no matter where in the world you are ordering from.
  • All import duties, VAT, and customs clearance fees are fully covered by us. You will not be asked to pay any additional charges upon delivery.
  • What you see at checkout is the total you pay — nothing more, nothing hidden.

3) Returns & Exchanges (International)

  • Due to cross-border logistics, we do not accept returns or exchanges on international orders.
  • Please check size charts and product details carefully before placing an order. If you have any questions about fit or sizing, please contact us at enquiry@sagebymala.com before purchasing.

4) Address Changes, Delivery Attempts & Refusals

  • Address changes are possible before dispatch only. Please contact us immediately if you need to update your delivery address.
  • All international orders are final. If a parcel is refused, unclaimed, or undeliverable for any reason — including an incorrect address, failed delivery attempts, or recipient unavailability — no refund will be issued. The order will be considered fulfilled once dispatched.
  • Re-shipment, where feasible, will require full payment of a new shipping charge.
  • We strongly recommend ensuring your delivery address is accurate and that someone is available to receive your parcel before placing your order.

5) What's Not Our Responsibility

  • Customs delays, inspections, or additional documents/KYC requested by authorities.
  • Currency conversion fees charged by your bank or payment provider.
  • Local delivery re-attempt fees assessed by carriers.

6) Need Help?

For questions or assistance with international orders, delivery status, or customs documentation, please contact our support team at enquiry@sagebymala.com with your order number and destination country. We aim to respond within 1–2 business days.