International Orders Policy
This policy applies to all orders shipped outside India.
1) Shipping Rates (Slab-Wise)
Shipping fee is based on cart value at checkout:
- ₹0 – ₹5,000: ₹2,990
- ₹5,001 – ₹10,000: ₹3,490
- ₹10,001 – ₹15,000: ₹3,990
- ₹15,001 – ₹20,000: ₹4,490
- ₹20,001 – ₹25,000: ₹4,990
- ₹25,000 - ₹30,000: ₹5,490
- ₹30,000 and above: ₹2,990
Processing & Transit
- Order processing: 2–5 business days (Mon–Fri, excluding holidays).
- Transit times vary by destination; customs inspections may extend delivery timelines.
- Tracking will be shared once your order ships.
2) Duties, Taxes & Import Fees
- All import duties, VAT/GST, brokerage/clearance fees are payable by the recipient per destination country regulations.
- Sage by Mala ships DDU (Delivered Duty Unpaid)—we do not collect or prepay duties/taxes.
- If a shipment is refused, abandoned, or returned due to unpaid duties/taxes or unavailable KYC, shipping fees and any levied duties/taxes are non-refundable.
3) Returns & Exchanges (International)
- Due to cross-border logistics, we do not accept returns or exchanges on international orders.
- Please check size charts and product details carefully before placing an order.
4) Address Changes, Delivery Attempts & Refusals
- Address changes are possible before dispatch only.
- If the carrier marks a parcel undeliverable/unclaimed/refused, the order may be returned or destroyed per local rules. In such cases, shipping fees and any duties/taxes are non-refundable. Re-shipment (if feasible) will incur additional shipping charges.
5) What’s Not Our Responsibility
- Customs delays, inspections, or additional documents/KYC requested by authorities.
- Currency conversion fees charged by your bank/payment provider.
- Local delivery re-attempt fees assessed by carriers.
6) Need Help?
For questions or assistance with international orders, duties/taxes, or damage claims, please contact our support team with your order number and destination country. We are happy to help.