International Orders Policy

This policy applies to all orders shipped outside India.

 

1) Shipping Rates (Slab-Wise)

Shipping fee is based on cart value at checkout:

  • ₹0 – ₹5,000: ₹2,990
  • ₹5,001 – ₹10,000: ₹3,490
  • ₹10,001 – ₹15,000: ₹3,990
  • ₹15,001 – ₹20,000: ₹4,490
  • ₹20,001 – ₹25,000: ₹4,990
  • ₹25,000 - ₹30,000: ₹5,490
  • ₹30,000 and above: ₹2,990 

Processing & Transit

  • Order processing: 2–5 business days (Mon–Fri, excluding holidays).
  • Transit times vary by destination; customs inspections may extend delivery timelines.
  • Tracking will be shared once your order ships.

 

2) Duties, Taxes & Import Fees

  • All import duties, VAT/GST, brokerage/clearance fees are payable by the recipient per destination country regulations.
  • Sage by Mala ships DDU (Delivered Duty Unpaid)—we do not collect or prepay duties/taxes.
  • If a shipment is refused, abandoned, or returned due to unpaid duties/taxes or unavailable KYC, shipping fees and any levied duties/taxes are non-refundable.

 

3) Returns & Exchanges (International)

  • Due to cross-border logistics, we do not accept returns or exchanges on international orders.
  • Please check size charts and product details carefully before placing an order.

4) Address Changes, Delivery Attempts & Refusals

  • Address changes are possible before dispatch only.
  • If the carrier marks a parcel undeliverable/unclaimed/refused, the order may be returned or destroyed per local rules. In such cases, shipping fees and any duties/taxes are non-refundable. Re-shipment (if feasible) will incur additional shipping charges.

 

5) What’s Not Our Responsibility

  • Customs delays, inspections, or additional documents/KYC requested by authorities.
  • Currency conversion fees charged by your bank/payment provider.
  • Local delivery re-attempt fees assessed by carriers.

 

6) Need Help?

For questions or assistance with international orders, duties/taxes, or damage claims, please contact our support team with your order number and destination country. We are happy to help.